FAQs
Q1. How many bundles do I need?
For average head size, here is my suggestion:
12”-14”: 2bundles
16”-20”: 3 bundles
22”-28”: 4 bundles or more
Q2. How long does the hair last?
With proper care (clean and condition the hair regularly, the hair will last 6-12 months).
Q3. How do I know if the hair is human hair?
Human hair has natural protein. It is easy to tell by burning and smell: When it is burnt, human hair has white smoke and smells like wool burnt, and it turns to ash.
Q4. What is the natural color hair?
Our hair is natural color, close to #1b, there is a little color shading between the material and the photo.
Q5. I paid the order yesterday, why the vendor has not ship the goods?
We will ship the hair within 24 hours after receiving your full payment.
Q6: Can they be straightened, curled ?
Yes you could use hair straightener or hair curler to style our virgin hair . However, don't do it too frequently, or the heat will make the hair easily get dry and tangled.
Q7: Can I dye/color the hair?
Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We recommend to dye darker, since it is difficult for the original colour to fade.
Q8.How long take delivery?
We ship the parcel by FedEx or DHL. It normally takes about 2~3 workdays to USA. 3~4 workdays to UK. And 5~6 workdays to Africa and other countries.
Q9.How can i track my order?
When you place the order with us, we will send the tracking number to you, then you copy the tracking number and go to FedEx or DHL website to track your order. Also, we will update the order information to you everyday.
Q10.What is your payment terms?
Dear, we accept western union, money gram , TT, Bank transfer, paypal and Alibaba Pay. If you pay via western union or money gram, pls kindly check send us the MTCN.
We also need your receiver name, address, phone number, zip code, email, so that we can delivery our hair for you at first time when we receive your full payment.
Q11.How to contact us ?